Frequently Asked Questions
How can you contact us?
You can contact McCrae Wear through our contact page, or email us directly at mccraewear@gmail.com
What shipping method do you use and is it a flat rate with all shipping?
We utilize USPS, and we set our shipping accordingly. Usually our flat rate is near the cost of USPS, but not always and this is because of packaging costs and the items being shipped by package weight. We also have a fall back rate, meaning if you order more and the weight exceeds our rate, you will be charged a couple dollars extra. This is only a one time fee for that heavy order, so you can continue adding more without paying shipping per item.
What time will the products be dispatched and how long will it take to receive?
Orders are always monitored and as soon as you order on any day, your item will be packaged and ready to ship if we have it in our inventory. We also print on demand for most of our products, meaning as soon as you order, they will enter into production. This time varies, but expect 2-3 week until shipping confirmation. We apologize for wait, but this ensures that everything is correct on our end before adding more to our inventory.
Since we use USPS, we cannot ship on Sunday, so you can expect to receive an email with the tracking number on the following day. If you order before 4:00 PM (ET) then you can expect your package to ship the same day if we have it in our inventory. The time to receive your package depends on USPS, but McCrae always sends the tracking number so you know where your item is. USPS shipments may take longer to receive due to COVID restrictions and policies used by USPS.
Since we use USPS, we cannot ship on Sunday, so you can expect to receive an email with the tracking number on the following day. If you order before 4:00 PM (ET) then you can expect your package to ship the same day if we have it in our inventory. The time to receive your package depends on USPS, but McCrae always sends the tracking number so you know where your item is. USPS shipments may take longer to receive due to COVID restrictions and policies used by USPS.
What is your return policy and procedures?
Customers have 30 days to return an item that has not been worn or used, and is not opened. This is for the safety of our customers, as we cannot resell used inventory. To issue a return, please contact us through our page and we will respond within 48 hours. You will be issued a refund once your package reaches us. You will only have to pay for the shipping.
Please ship all refunded products to:
24 Church St.
Moravia, NY 13118
Please ship all refunded products to:
24 Church St.
Moravia, NY 13118
Do you ship outside the United States?
We are able to ship outside the United States and if you are not able to make a purchase, please contact us. The checkout might not recognize shipping protocols and you might be unable to place an order. If this happens, then we will have to do a custom order for you and the shipping costs may vary. Please contact us if you run into this problem.
Promotions and Discounts.
McCrae offers some coupons and they may either be on the home page, or pop up as you browse our site. During checkout, you can enter the code and the discount will automatically calculate your final cart price. If you have any problems or would like to see our discounts, please contact us.
Custom Shirts and Bulk Orders.
For custom orders, we can print nearly any design if it is in a good resolution (2000x2000 pixels is our sweet spot). If your design is a different resolution but still looks great on our end, then you have nothing to worry about. If you would like one of our designers to design a shirt for you, please let us know and we will get in contact with you to go over ideas. Paying for custom or bulk orders will require contact with us and when your design is ready, your item image will be available in the shop shortly after confirmation.
Shipping cost of bulk orders will be calculated when you let us know how many shirts you would like to order. Depending on the size of the order, different shipping carriers may be utilize to best save costs for you. You may also pick the carrier, depending on the size of the order.
Shipping cost of bulk orders will be calculated when you let us know how many shirts you would like to order. Depending on the size of the order, different shipping carriers may be utilize to best save costs for you. You may also pick the carrier, depending on the size of the order.
Our Products and Sizes.
Most of our products on our page are Unisex and will be detailed in the product description, but we can do a custom order of 1 of our shirts in the shop for Men, Women, and Children fitted wear. Please contact us to start an order, and the price will be the same as in the shop if you are just looking for a different fit product.
Brand Ambassadors
McCrae is looking for influencers and content creators to promote the brand.
Please contact us and tell us more about yourself!
Please contact us and tell us more about yourself!